Microsoft Support

It all started Friday – I called Microsoft and opened a paid support case regarding Windows Media Streaming Services 9. It's Monday and I still haven't spoken to anyone regarding my issue. I've been juggled through five different queues, calls have been dropped. I found out that Microsoft can only attempt one phone transfer per call, and if that fails, you have to call back and explain your entire case to them again. Apparently, they can't or don't record notes while they are on the call.

Did I mention that I am seriously considering learning to speak Indian?